support

Frequently Asked Questions

Upload multiple files
Quiz Import from Hot Potatoes and Blackboard 6 in MyCourses
Unable to upload files with Internet Explorer
Instructions for Log On to MyCourses (Already have TWU Pass)
Forwarding student email ‎
Upload a Profile Picture ‎
Changing email address ‎
Add a Faculty Assistant or a Teaching Assistant ‎
Course Sections Do Not Match with Previous Courses after Course Import ‎
File Size in MyCourses

...More FAQ's

Training Videos

 For Instructor videos click here.

 For Student videos click here.

General Resources

Accessing MyCourses
MyCourses Portal
Navigation
Your Personal Profile
Forums
Assignments
Grades
Online Learning
Instructor Resources
Editing a Course
Course Announcements

Other Resources

Instructional PDF's for Instructors:

Online Instructor Guide

MyCourses Instructor Online Video Training

Instructional PDF's for Instructors

MyCourses Quick Start Guide

Contacting TWU Online Learning Support Team (eSupport)

MyCourses Incident Management Flow Chart

Teaching Guidelines

Instructional PDF's for Students:

Online Student Guide and Resources

MyCourses Student Manual

Contacting TWU Online Learning Support Team (eSupport)

MyCourses Incident Management Flow Chart

MyCourses is built on software called Moodle. Jason Cole has written Using Moodle, an in-depth guide on the software which can be read online for free. There is also information for teachers on the Moodle documentation wiki.

Note that some of the details may differ due to software updates and customizations we have made.

Software Recommendations

For a list of recommended software click here.

Upon request we also have a CD with support materials available.