Frequently Asked Questions

You can change your course registration here or find it anytime through your Student Portal under Student Services, Academics.

Courses dropped after the first two weeks (or the equivalent for Graduate & Seminary students) are considered late course withdrawals and will appear as such on the student's academic record. Between the third and sixth weeks of classes, a student who withdraws from a course will be given a pro-rated refund of tuition fees and will receive a grade of 'W' on his or her transcript. Signatures of the student's instructor(s) and academic advisor are required. The Form, Change of Registration Weeks 1-6 is available on the Office of the Registrar Forms Page.

Withdrawal after six weeks is not permitted except in severe extenuating circumstances (as assessed by the University Registrar); documentation of the circumstances is required. In such cases, a WP or WF grade will be assigned by the instructor(s) concerned. There is no tuition refund on withdrawals after week six. Forms for three to six week and seven to eleven week withdrawals are available from the Office of the Registrar. Withdrawal from a course is not permitted after the eleventh week of classes in a semester.

You might be waitlisted in a course because the class has reached its capacity (W). If the course is full and you want a place in the class, you may wish to talk to your instructor about providing a course authorization.
If you have not yet made payment, please check your Statement anytime through your Student Portal under Student Services, Finances, and make the appropriate payment. Once you have paid, you will be moved to Current status as long as there is room available in the course.

You can change your program here or find it anytime through your Student Portal under Student Services, Academics.

Click here to request an advisor change online.  For more information on academic advising, please visit the Advising Website.

Please visit our Transcripts page for detailed instructions.  There is a fee for this service.

The Verification of Enrollment Letter will indicate that you are a student in a specific semester, working towards a specific degree. You may order your Verification of Enrolment , Verification of Graduation or other eRecords here

You can view your Financial Statement which includes tuition charges, less any previous deposits and expected financial awards, here or find it anytime through your Student Portal under Student Services, Finances.

Please visit our Payment Methods page for details of how to pay.  See also the Payment Dates and Payment Options pages for your convenience.  When you pay, please specify to which semester you wish the payment applied.  Pay the “Balance Due” on your statement.  

Any overpayment you have remaining in your student account will be carried over to the next semester. 

Please visit the Graduation link on our website where there are FAQs and many details about graduation.

You can renew your study permit online by following the instructions and providing the required documents as listed on the Citizenship and Immigration Canada website.

If you have taken full-time studies in an eligible program for at least 6 months in the past year and achieved satisfactory academic standing, you can apply for the off-campus work permit online on the Citizenship and Immigration Canada website

Once a sponsored student is admitted to the university they must:

  • pay their Enrolment Deposit, this deposit must be paid by the student and is not covered by a sponsorship letter.
  • select their courses
  • provide the Office of the Registrar with a Confirmation of Sponsorship letter from their Sponsor and a signed Release of Information form, available on the Office of the Registrar website. To access this form, go to www.twu.ca/registrar, select Forms then select Release of information.
  • The Sponsor letter and release form should be forwarded to the Office of the Registrar as soon as the sponsorship has been approved but no later than the first payment date for the semester.

First Payment Dates are:

  • the first Friday in August for the Fall
  • the first Friday in December for the Spring
  • the first Friday in April for the Summer

The Office of the Registrar will invoice the Sponsor within 15 days of the first payment dates listed above advising the Sponsor that semester fees need to be paid in full by the second payment date.

Second Payment Dates are:

  • October 15th for the Fall
  • February 15th for the Spring
  • June 15th for the Summer

If the student account remains unpaid after the second payment date for the semester:

  • Students will incur interest and late payment charges.
  • Students will not be able to preregister in subsequent semesters.
  • Students will not be able to access their Transcript information.

Ultimately the student is responsible for payment of their student accounts.

 

You can find your advisor's contact information here. You can find instructors contact information on the Faculty Directory.

Yes. Even if you need to simply switch from one lab to another, you will need to drop and re-add the main course first, so make sure you plan your schedule accordingly.

You will be notified when registration is opened. Please ensure your account payments have been made and any required documentation has been submitted.
If you have any questions, please submit a request via Service Hub. Remember to be as detailed as possible and to include your student number.

You can reset your password here.
If you still can't log in please submit a request via Service Hub. Remember to be as detailed as possible and to include your student number.

Check here for registration tips.
If you are still having trouble, please submit a request via Service Hub. Remember to be as detailed as possible and to include your student number.

Popular HOLD questions and resolutions.
If you are still having trouble, please submit a request via Service Hub. Remember to be as detailed as possible and to include your student number.

The Service Hub is your resource to all your questions and wayfinding - please submit any request via Service Hub. Remember to be as detailed as possible and to include your student number.