Where is the Office of the Registrar?

The Office of the Registrar is in the Mattson Centre and is one of the first buildings you will see on campus. Please check the Campus Map for further details.

How do I add and drop classes?

You can change your course registration here or find it anytime through your Student Portal under Student Services, Academics.

Can I drop a class after the first two weeks of the semester?

Courses dropped after the first two weeks (or the equivalent for Graduate & Seminary students) are considered late course withdrawals and will appear as such on the student's academic record. Between the third and sixth weeks of classes, a student who withdraws from a course will be given a pro-rated refund of tuition fees and will receive a grade of 'W' on his or her transcript. Signatures of the student's instructor(s) and academic advisor are required. The Form, Change of Registration Weeks 1-6 is available on the Office of the Registrar Forms Page.

Withdrawal after six weeks is not permitted except in severe extenuating circumstances (as assessed by the University Registrar); documentation of the circumstances is required. In such cases, a WP or WF grade will be assigned by the instructor(s) concerned. There is no tuition refund on withdrawals after week six. Forms for three to six week and seven to eleven week withdrawals are available from the Office of the Registrar. Withdrawal from a course is not permitted after the eleventh week of classes in a semester.

What do I do if I’m Waitlisted for a course?

ou might be waitlisted in a course because the class has reached its capacity (W). If the course is full and you want a place in the class, you may wish to talk to your instructor about providing a course authorization. If you have not yet made payment, please check your Statement anytime through your Student Portal under Student Services, Finances, and make the appropriate payment. Once you have paid, you will be moved to Current status as long as there is room available in the course.

How do I change my major, concentration, minor, or stream? (applies to Undergraduate students only)

You can change your program here or find it anytime through your Student Portal under Student Services, Academics.

How do I change my academic advisor? (applies to Undergraduate students only)

Click here to request an advisor change online.  For more information on academic advising, please visit the Advising Website.

How do I order a transcript?

Please visit our Transcripts page for detailed instructions.  There is a fee for this service.

How do I order an official Verification of Enrolment letter (sometimes known as a letter of confirmation)?

The Verification Letter will indicate that you are a student in a specific semester, working towards a specific degree. The Form, Verification Letter for Enrolment or Graduation is available on the Office of the Registrar FormsPage. Complete the form, make payment for the service fee and submit it to the Registrar’s Office Help Desk.

How much do I owe?

You can view your Financial Statement which includes tuition charges, less any previous deposits and expected financial awards, here or find it anytime through your Student Portal under Student Services, Finances.

How do I pay for my tuition?

Please visit our Payment Methods page for details of how to pay.  See also the Payment Dates and Payment Options pages for your convenience.  When you pay, please specify to which semester you wish the payment applied.  Pay the “Balance Due” on your statement.  

What do I do if I have a financial credit in my account?

Any overpayment you have remaining in your student account will be carried over to the next semester. 

How can I find out about graduating?

Please visit the Graduation link on our website where there are FAQs and many details about graduation.

I am an international student: how can I renew my study permit?

You can renew your study permit online by following the instructions and providing the required documents as listed on the Citizenship and Immigration Canada website.

I am an international student: how can I apply for the off-campus work permit?

If you have taken full-time studies in an eligible program for at least 6 months in the past year and achieved satisfactory academic standing, you can apply for the off-campus work permit online on the Citizenship and Immigration Canada website

I’m a sponsored student – What do I do?

Once a sponsored student is admitted to the university they must:

  • pay their Enrolment Deposit, this deposit must be paid by the student and is not covered by a sponsorship letter.
  • select their courses
  • provide the Office of the Registrar with a Confirmation of Sponsorship letter from their Sponsor and a signed Release of Information form, available on the Office of the Registrar website. To access this form, go to www.twu.ca/registrar, select Forms then select Release of information.
  • The Sponsor letter and release form should be forwarded to the Office of the Registrar as soon as the sponsorship has been approved but no later than the first payment date for the semester.

First Payment Dates are:

  • the first Friday in August for the Fall
  • the first Friday in December for the Spring
  • the first Friday in April for the Summer

The Office of the Registrar will invoice the Sponsor within 15 days of the first payment dates listed above advising the Sponsor that semester fees need to be paid in full by the second payment date.

Second Payment Dates are:

  • October 15th for the Fall
  • February 15th for the Spring
  • June 15th for the Summer

If the student account remains unpaid after the second payment date for the semester:

  • Students will incur interest and late payment charges.
  • Students will not be able to preregister in subsequent semesters.
  • Students will not be able to access their Transcript information.

Ultimately the student is responsible for payment of their student accounts.

How can I get in contact with my advisor or course instructor?

You can find your advisor's contact information here. You can find instructors contact information on the Faculty Directory.

If I need to change my lab, will that affect the parent course as well?

Yes. Even if you need to simply switch from one lab to another, you will need to drop and re-add the main course first, so make sure you plan your schedule accordingly.

What if I can't register for a course?

Please submit a Helpdesk ticket and select the Office of the Registrar category. Remember to be as detailed as possible and to include your student number.

What if I can't login to the registration system?

Please submit a Helpdesk ticket and select the Office of the Registrar category. Remember to be as detailed as possible and to include your student number.

What if I can't find the course I'm looking for?

Please submit a Helpdesk ticket and select the Office of the Registrar category. Remember to be as detailed as possible and to include your student number.

What if I have holds on my account?

The Hold should explain how to resolve it, but if you have further questions or it is unclear, please submit a Helpdesk ticket and select the Office of the Registrar category. Remember to be as detailed as possible and to include your student number.

Can’t find the answer to your question on our website?

Please contact us or call 604-513-2070.