Book an appointment

REGister an account

  1. Log in with your TWU Pass.
  2. Click on the "Log in to the Learning Commons appointment booking site" button.
  3. Create an account.
    • To access the appointment booking system, you will need to register your account the first time you log into the system. All accounts are tied to your email account.
  4. After the registration form, a confirmation page will pop up. Go through the "click here" link to access the schedule.
    • If you receive an error stating "login error for Student ID...", it means that you have to visit TWIT in Lower Mattson to register your email

Book an appointment

  1. Go to the appointment booking site.
  2. Select the applicable calendar from the drop down menu. Then, double click on an available slot (white).
    • If you need help, hover over the "HELP?" tab in the top left corner.
  3. When it is time for your session, open the yellow appointment box.
  4. Click on "start or join online consultation"
  5. To make the appointment, confirm the date and time and fill out the required information.
  6. This will lead to the confirmation screen. Email and/or text reminders will follow according to your registration preferences.
  7. You will then see your appointments for the week in yellow.

Cancel an appointment

  1. Select the yellow box, and it will bring up the appointment details. 
  2. Click "Cancel this Appointment"
  3. This will lead to a confirmation screen. The appointment will be removed from the calendar.

Join a waitlist

If all the appointments are booked, don’t give up! There are often cancellations throughout the day, particularly at busy times of the semester. Here is how you can put your name on the waiting list:

  1. In the appointment booking system, click the "WAITING LIST" link under the specific date.
  2. You can set the waiting list to alert you for openings throughout the whole day or specific windows of time when you are available. You will be notified via email or text depending on your registration settings.
  3. This does NOT mean you have the appointment; it is just an alert of an available opening. You will still need to make the appointment in the system.

Help booking graduate online appointments

  1. Select the "Online Writing Centre Graduate/Distance" calendar.
  2. Fill out the appointment form. (Sessions are for one hour)
  3. When it is time for your session, open the yellow appointment box.
  5. The online platform will open. Audio and video work best using Firefox or Google Chrome.
  6. You can import and export your assignment into the shared whiteboard.
  7. The site records the session. After the session, you can click on the clock icon to replay the session.