Frequently Asked Questions

Course & Programs

It depends on the program you’re in. The programs that were online before the pandemic will still be online. If you have specific questions, contact your admissions counsellor or your program of study for more information.

Your experiences of teaching and learning is the primary concern of our Teaching and Learning office. If you have concerns about your learning experience that are not being addressed, please contact laurie.matthias@twu.ca.

Quarantine & Travel

Since January 15, 2022, according to federal border regulations, international students were no longer exempt from vaccination requirements and must provide proof of a completed primary series of a WHO-approved COVID-19 vaccine to enter Canada. Upon arrival there is no mandatory quarantine, although students should have a back-up plan should they become ill while in-transit and be directed to isolate by Canadian Border Services. PLEASE NOTE: TWU is unable to offer travel-related quarantine options so alternative arrangements by students are necessary.

Please review our International Students page for more information, links and resources.

Mental & Spiritual Health

Spiritual health is an integral component of wellbeing and TWU seeks to integrate this focus into every area of university life. Traditional spiritual formation opportunities have resumed with both in-person and remote access options. On Mondays, Wednesdays, and Fridays at 11:00 AM you can attend Chapel in-person at our Langley campus; archived content is available on our YouTube channel. Students can also choose from a host of discipleship ministries including small groups (either in-person or online) or attending Devotion, a weekly time to learn about and practice spiritual disciplines. If you need pastoral care, please contact someone from our Student Ministries team to book an appointment in-person or virtually.

Many people have or continue to experience higher degrees of stress and anxiety related to the pandemic, world events, economic challenges and so many other causes. Managing the impact of mental health on wellbeing is something we all do every day, on our own and with the support of our families, friends and community.

Taking care of your mental health can look like: maintaining a routine, looking after your physical health through proper diet, adequate sleep (aim for 8 hours!) and exercise, managing your media consumption, and connecting regularly with your supportive community. It also looks like accessing resources, including your healthcare provider or mental health professional if you are experiencing worsening symptoms.

TWU students can access expert medical and mental health professionals through our Wellness Center; appointments are available either in-person or remote and can be booked online or by phone. For Mental Health Services, please call (604) 513-2100 and for general Health Services call (604) 513-2024. The Wellness Center is open Monday – Friday 9:00 AM – 4:00 PM from late August to end of May and can also be reached by email: Wellness.Centre@twu.ca.