Records
TWU has now joined the era of eRecords. TWU is partnered with MyCreds™ to issue digitally certified documents to students and alumni. Students can sign in to their Student Portal (link: ics.twu.ca) and request eRecords, which will be delivered via MyCreds™ portal. From there, students can view and share their records with other institutions, employers, government agencies, etc. Students can control who can see their records and for how long their records will be available online for access. Receiving parties or institutions can receive and verify records in a variety of ways.
If you are wondering what is an eRecord, it is your certified electronic or digital equivalent of an official paper-based document. Students and alumni can order an eTranscript, eDegree, eCertificate, Verification of Enrollment eLetter (or travel letter), Verification of Graduation eLetter and other customized records.
Getting your eRecords it’s fast and easy, just follow this simple process:
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Order your eRecords in the Student Portal using the links provided.
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Your eRecords will be uploaded directly to MyCreds™ within 1 hour, except where noted below.
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When your eRecords is ready, you will receive an email notification from MyCreds™. The notification will be sent to your @mytwu.ca email.
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Use the link in the email to register and create your MyCreds™ account. You will use this account to access and share your eRecord.
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After creating your MyCreds™ account you will be prompted to pay for your eRecord before you can view it and share it. To learn more about MyCreds™ go here.
If you would like to order printed or paper-based documents, please go to the Service Hub, or follow this link to order a Printed Official Transcript.
FAQ
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What is MyCreds™?
MyCreds™ is Canada’s new, official credential wallet for post-secondary learners and graduates. Designed by leaders from Canadian colleges, institutes, and universities, MyCreds™ is convenient, official, and recognized as the official platform for document and credential verification. With MyCreds™, you get access to a secure, password protected learner credential wallet that allows you to share your credentials anytime, anywhere. MyCreds™ provides fast and easy access to your transcripts, graduation awards, credentials, badges and other academic documents that you can share with employers, government offices and others. Learn more about MyCreds here.
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How do I register or create a MyCreds account?
After you order an eRecord in the Student Portal (link: ics.twu.ca) you will have to wait until you receive an email notification from MyCreds™ (the notification will be sent to your @mytwu.ca email). Use the link in the email to register and create your MyCreds™ account. You will use this account to access and share your eRecord.
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What do I do if I forgot the password of my MyCreds account?
You can sign in with the same credentials that you use to sign in to your @mytwu.ca email as the Platform is configured to recognized you as a TWU Student.
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I see my document in the list but I cannot view the content, why?
When you sign in to your MyCreds™️ portal, you will be presented with a list of all your documents. Click on the document you would like to open. If this is your first time opening a new document or updated document, you may see a Payment required notice. You must have at least one share credit associated with your document to view your document. If you see the Payment required notice, you must purchase at least one share credit. After at least one share credit is purchased, you can open and view your document at any time until it is updated, even after you use the share credit.
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What is a share credit?
A share credit is the unit that MyCreds uses. Each one credits costs like if you were buying a paper copy of the document and send it to your selected destination.
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What is the difference between Records and eRecords?
eRecords is the new term that we use to identify all Digital/Electronic Records issued by Office of the Registrar that are Official and Certified.