twu.ca/helpdesk

The University offers free network access to all students.  Residents have access to both wired (by request) and wireless networking options, while commuters can access our wireless network throughout campus.  Please note that the use of 2.4GHZz cordless phones, wireless speakers and wireless hubs is prohibited as they directly interfere with University’s wireless network, disabling access to the wireless network for all users in that area.

The university understands that materials accessed through the network are generally to be used for academic purposes and also recognizes the recreational value of the Trinity Western network. All community members are prohibited from viewing pornographic, hate literature, and other sorts of materials in opposition to the University’s Community Covenant and/or policies and guidelines of the University. The University’s full network use policy is located attwu.ca/divisions/information-technology/it-acceptable-use-policy.pdf and use of the University’s network constitutes acceptance of this policy.    The university provides assistance for both networking, email, and other TWU electronic services through our web based helpdesk at twu.ca/help. If you cannot access the helpdesk electronically, please call 604.882.4357 from off campus or ext. 4357 from any on campus phone.