If you don’t see your question answered below, please ask it here.

How do I activate my TWU Account?

To activate your TWU Account, you need to log in to the website pass.twu.ca using the TWU Account username and temporary password sent to you by your Admissions Counsellor or Program!

If your temporary password has expired or you never received your account Welcome Email, you can still activate your account by following our instructions at the top of the page here.

How do I access my TWU Email?

Once your account is activated (see FAQ question "How do I activate my TWU Account?"), you will be given a @mytwu.ca email. You can access it by going to www.twu.ca/email.

For more information regarding accessing your TWU email, please see here.

How do I get Microsoft Office for FREE as a Student at TWU?

Every TWU student is given an Office365 License (Word, Excel, PowerPoint, etc.) through their TWU email to use for FREE while they are studying at TWU. It can be downloaded on to a computer or mobile device, and on up to 5 devices.

For instructions on how to download Microsoft Office for Windows, please see here.

For instructions on how to download Microsoft Office for Apple, please see here.

How do I access WiFi at TWU?

Langley Campus

WiFi is available to all students on the Langley campus, whether you are living in residence, or a commuter. To access the TWU WiFi network, you must register each individual device (up to 5 per person) by following our instructions here.

Richmond Campuses (Minoru or Landsdowne)

WiFi is available to all students on the Minoru or Landsdowne Richmond campuses. To access this network:

From your device, select the TWU-Richmond WiFi network.

When prompted, enter your TWU Account username (eg. Firstname.Lastname) and TWU Account password.

Laurentian Leadership Centre (LLC)

WiFi is available to all students at the LLC campus in Ottawa. To access this network:

From your device, select the TWU-Ottawa WiFi network.

When prompted, enter your TWU Account username (eg. Firstname.Lastname) and TWU Account password.

I'm locked out of my TWU Account, how do I reset my password?

To reset your password, please visit pass.twu.ca and select Forgot Pasword?

If you are in need of a password reset, please see our instructions here.

How can I apply for a Letter of Enrolment/Graduation/Travel?

Please see our article Letter confirming Enrollment or Graduation for step-by-step instructions. 

How do I check how much I owe, and how can I make my payment?

To review your statement, please go here.

For payment methods, please go here.

If you need additional assistance understanding your statement, please review our article on How to Read your Statement.

How do I register for courses?

You can access your registration portal here.  If you are unable to login, please see instructions here.   

For a guide on how to register, please review our article: Register for Courses.   

When is the cutoff (add/drop) for me to change courses?

Our Important Dates document can be found here

Withdrawal information can be found here

Why is my account on hold?

The most common holds are:

If your hold is not listed above, please review this article on Holds & Warnings.

How do I update my email address/mailing address?

You are able to update it via the Student Profile.

When do I have to register for graduation?

Please see more information about the graduation process here.

When can I get my diploma?

Please see all Frequently Asked Graduation questions here.

I have been registered for my course – why don’t I see it on Moodle yet?

To start, please check if the course is on your Course Schedule  & that your status is current.

If you've just registered for the course, please wait 24 hours.

Please also note that courses are hidden by default by your instructor, and you may contact your instructor for further clarification. If you can log into Moodle, and your course is current, the course is probably hidden.

For more details, click here.

How do I access my tax forms?

Please see step-by-step instructions here: View My Tax Forms.   

If you have any questions regarding the information on your tax forms, please contact StudentTaxInquiries@twu.ca   

How can I order my transcripts?

If you require an official transcript, you can order it here.  

If you simply need to review your unofficial transcript, you can do so here.   

Please note: we do offer email delivery of PDF official transcripts upon request- please contact our Help Desk for this request. However, we are unable to email PDF official transcripts directly to students. 

For more information regarding how to complete either process, please see here

I am an International Student, what else do I need to do?

Welcome to TWU! You can find some resources here and events & programs here.

How do I get a TWU Zoom Account to use for my classes?

All TWU Students have a TWU Zoom account. To log in, please visit twu.zoom.us, select Sign In, and use your TWU Account username and password.

For more information, including how to access your TWU Zoom account via the Zoom desktop application, please see here.