The mission of Telecom Services, as a vital support service to Trinity Western University , is to provide quality voice communication services that will enable the community to function efficiently and successfully; contribute to the development of godly Christian leaders and positively impact all who interact with the university.

Services for Resident Students

Trinity Western University is pleased to provide phone service for all resident students. Each residence room is equipped with a phone line that is activated for local calling when you arrive. Your phone number and instructions for setting up your voicemail will be posted in your room when you move in. You will be able to make local calls and personalize your voicemail immediately.  All that is required is that you provide your own telephone set. (Wireless hansets using the 2.4 GHz range are not permitted as they interfere with wireless networks in the building.) The cost for local phone service is included in your housing fees.

Long distance calling is only available via a pre-paid calling card available at the TWU bookstore or any local convenience store.

If you have questions or need assistance, please use the Helpdesk service or call 604.513.2111 ext. 3200. 

Services for Staff & Faculty

Telecom Services provides phone service for all staff and faculty offices. Each office is equipped with a basic phone set and line that is activated for local calling.  All changes or upgrades to the basic service must be requested via the helpdesk and any costs will be charged to the department requesting such change.

All University departments are responsible for the costs related to the telephone service in their own department, including long distance charges, toll charges, and connection charges where applicable.

Application for Long Distance Calling can be made via our helpdesk page

Public "Blue" Phones

Telecom Services has placed numerous telephone sets (inside and out) across the campus for public use. The phones which are not payphones are easily recognized by their BLUE color and have been configured to call campus locals, local calling within the 604 area code and most toll free numbers.  Callers wishing to make long distance calls will be able to do so by calling the toll free number on their prepaid calling card and following the instructions. Prepaid calling cards can be purchased at the TWU bookstore

Online Services