Mental Health Services
Closed for the summer as of June 30th.
We will re-open August 18th, 2025 at 8:30 a.m.
If you have a health or mental health emergency, dial 911 or go to the nearest emergency room. If you need to see a doctor, you can visit any walk-in clinic such as WELL Health Medical Centres – Clover Care (604-574-7883).
For immediate help for mental health concerns, please call the crisis line at 988 or visit: crisiscentre.bc.ca
University life is intellectually and emotionally challenging.
Our Registered Clinical Counsellors and Interns are here to help you navigate your time here at TWU and maximize your success. Meet our team.
Specialized Services
Student Leaders who are concerned about a student and unsure of how to respond or would like to debrief a situation can access a free 30-minute consultation appointment with one of the Counselling team. The goal of this service is to help you sort out the relevant issues, explore alternative approaches, and identify useful resources.
To request a consultation please call the Wellness Centre front desk at 604.513.2100.
No groups are currently running. Please check back in Fall 2025 semester.
Client Policies & Procedures
Find more information about our services, their benefits, our commitment to confidentiality and other policies under our Frequently Asked Questions section.
In-person or video counselling services are available to TWU students living in Canada except those located in Alberta, Ontario (excluding LLC students), Quebec, Nova Scotia or New Brunswick as those provinces have different regulations.
We offer the same services to TWU employees as we have capacity and encourage you to inquire with us about options as well as our referral list.
We cannot offer remote services to students located outside of Canada but our web-based, peer service, TalkCampus is accessible worldwide 24/7 in multiple languages.
TWU Students pay a reduced fee for counselling as the university heavily subsidizes these services.
- $35 per session with a Registered Clinical Counsellor (RCC)
- $25 per session with a Graduate Student Intern
TWU employees are charged $100 per counselling session; those eligible for TWU’s group health plan have access to coverage for counselling through Canada Life up to $300/year. Please check your employee Benefit Booklet for additional coverage details or reach out to your People & Culture representative for more information.
Additionally, all employees have access to free support and counselling through TELUS Health, which is offered 24/7/365 either virtually, online or in-person. Please use this link to access these services (Username: "TWU" | Password: "EFAP").
Where To Find Us
The Wellness Centre is located on the 2nd floor of Douglas, beside the West Coast collegium.
Counselling Hours:
9am–12pm and 1–4:30pm, Monday–Friday, excluding holidays.
Contact:
Request an appointment by filling out the online Intake Form.