Book an Appointment
You can easily book your appointment through our online system. Explore the various types of appointments available and choose the one that best matches your level of study and support needs.
To book an appointment, you will need to set up your account using your @mytwu email address. If you experience problems signing up, see "Appointment Booking Help" below.
If you cannot attend your appointment, please login and click "Cancel" in advance. This is so important because it opens up the spot for someone else. Please also send a message to the person you had booked with.
If you do not cancel and you miss your appointment, after three missed appointments, your account will be deactivated. Your opportunity to book online will be suspended for the rest of the semester. You are welcome to come for a walk-in appointment (subject to availability). If you have a question about your account, email learningcommons@twu.ca and we will help you.
Appointment Help
The Learning Commons uses an appointment booking system to facilitate your appointments. This system will allow you to view all the schedules to make or cancel appointments, join the waitlist, and more. Our online sessions take place from right within this platform, so you will need to have the link handy to access your sessions. For help with navigating the booking system, please see the instructions below.
- The first time you access the booking system, you will need to register for your account. This uses your @mytwu.ca email. You can choose if you want email or text reminders. It’s a very good idea!
- Book an appointment through our online booking platform.
- On the menu, choose the support you are looking for. This will take you to the schedule.
- You can see all the open slots (in white). Click to book the one you want.
- The default is to meet in-person. If you want to meet online, be sure to choose that option.
If you cannot attend your appointment, please cancel in advance.
Go back into the appointment booking and click on your appointment. Scroll just a bit and you will see a red “Cancel appointment” button.
If all the appointments are booked, don’t give up! There are often cancellations throughout the day, particularly at busy times of the semester. Here is how you can put your name on the waiting list:
- In the appointment booking system, click the "WAITING LIST" link under the specific date.
- You can set the waiting list to alert you for openings throughout the whole day or specific windows of time when you are available. You will be notified via email or text depending on your registration settings.
- This does NOT mean you have the appointment; it is just an alert of an available opening. You will still need to make the appointment in the system.
If you chose the online option, here’s how to connect to your appointment:
1. Go to the booking system and click on your appointment.
2. You will see a red button “Start or Join Online Consultation.” Click here to join the session.
Note: Our online sessions will use Teams. We recommend downloading the Teams app as you will need it during your time at TWU. MS Teams is included in your free Office 365 package. For instructions, visit our service catalog.