Book an Appointment

To book an appointment, you will need to set up your account using your @mytwu email address. If you experience problems signing up, see "Appointment Booking Help" below.

If you cannot attend your appointment, please login and click "Cancel" in advance. This is so important because it opens up the spot for someone else. Please also send a message to the person you had booked with.

If you do not cancel and you miss your appointment, after three missed appointments, your account will be deactivated. Your opportunity to book online will be suspended for the rest of the semester. You are welcome to come for a walk-in appointment (subject to availability). If you have a question about your account, email and we will help you.

Appointment Help

The Learning Commons uses an appointment booking system to facilitate your appointments. This system will allow you to view all the schedules to make or cancel appointments, join the waitlist, and more. Our online sessions take place from right within this platform, so you will need to have the link handy to access your sessions. For help with navigating the booking system, please see the instructions below.

Register an account

  1. Log in with your TWU Pass.
  2. Click on the "Log in to the Learning Commons appointment booking site" button.
  3. Create an account.
    • To access the appointment booking system, you will need to register your account the first time you log into the system. All accounts are tied to your email account.
  4. After the registration form, a confirmation page will pop up. Go through the "click here" link to access the schedule.
    • If you receive an error stating "login error for Student ID...", it means that you have to visit TWIT in Lower Mattson to register your email

Book an appointment

  1. Go to the appointment booking site.
  2. Select the applicable calendar from the drop-down menu. Then, double-click on an available slot (white).
    • If you need help, hover over the "HELP?" tab in the top left corner.
  3. When it is time for your session, open the yellow appointment box.
  4. Click on "start or join online consultation"
  5. To make the appointment, confirm the date and time and fill out the required information.
  6. This will lead to the confirmation screen. Email and/or text reminders will follow according to your registration preferences.
  7. You will then see your appointments for the week in yellow.
  1. Select the yellow box, and it will bring up the appointment details. 
  2. Click "Cancel this Appointment"
  3. This will lead to a confirmation screen. The appointment will be removed from the calendar.

If all the appointments are booked, don’t give up! There are often cancellations throughout the day, particularly at busy times of the semester. Here is how you can put your name on the waiting list:

  1. In the appointment booking system, click the "WAITING LIST" link under the specific date.
  2. You can set the waiting list to alert you for openings throughout the whole day or specific windows of time when you are available. You will be notified via email or text depending on your registration settings.
  3. This does NOT mean you have the appointment; it is just an alert of an available opening. You will still need to make the appointment in the system.
  1. Use the drop-down menu to choose what you want to book.
  2. Fill out the appointment form. Select in-person or online appointment.
  3. To access an online session:
  • When it is time for your session, open the yellow appointment box.
  • The online platform will open. Audio and Video work best using FireFox or Google Chrome.
  • You can import and export your assignment into the shared whiteboard.
  • The site records the session After the session, you can click on the clock icon to replay the session.