About Counselling Services

What are the benefits of counselling?

At the Wellness Centre we attempt to provide a relaxed atmosphere where you can explore issues in a safe and supportive environment, gain clarity and insight into problems, enhance communications/interpersonal and problem-solving skills, learn to set goals and develop a healthier lifestyle.

To whom are the services open?

On-site and video counselling services are available to all TWU students, staff, faculty and alumni living in every province and territory EXCEPT the following: Alberta, Ontario, Quebec, Nova Scotia and New Brunswick. Our professional regulations prevent us from serving clients in provinces with their own regulatory board.

Do I have to pay?

Currently enrolled TWU students will be charged $25 per session for the first 6 sessions with a Registered Clinical Counsellor, and $20/session for a Graduate student intern.  From session 7 on, the fee increases to $35 per session ($25/appointment for a Graduate Intern). Staff, faculty, and alumni can also access counselling through the Wellness Centre for a fee of $100 per session. TWU has a group health plan for eligible employees that includes coverage on counselling services for eligible employees up to $300. If you have reached the annual maximum, you can contact HR to assist with an additional $450 of counselling fees at 50% reimbursement. The annual maximum is $750.

What can I expect in my first appointment?

The first appointment is an intake interview. Intake interviews are usually scheduled within a week of making an appointment.

The purpose of the intake is to help you clarify your problems or concerns, identify counselling goals and determine what are the most appropriate next steps.

Is this a confidential service?

Confidentiality is the cornerstone of the counseling process because it is sometimes difficult or awkward to share personal feelings or sensitive issues with another person. The Counseling Centre eases the process by ensuring that whatever is shared during a counseling session remains confidential. Information about students who seek counselling, the type of counselling services they access, and the content of counselling sessions cannot be released except in the following circumstances:

  • the student provides written authorization for the release of this informaiton.
  • the student is in clear and immediate danger of injury to him/herself or others.
  • release of information is required by law (eg. court order or a child in need of protection).


Students with urgent concerns are attempted to be seen the same day. When referring students who are in crisis, faculty and staff are urged to call on behalf of the student to help arrange an appointment or accompany the student to Counselling Services as appropriate.

In emergency situations involving students who are unwilling or unable to seek help on their own, call 911 for emergency assistance.

What issues are addressed through counselling at TWU?

Counselling provides an opportunity to address a wide range of issues such as:

  • alcohol and/or substance abuse
  • addictions
  • anger
  • anxiety
  • depression
  • eating disorders
  • grief/loss
  • marriage and family
  • pre-marital counselling
  • relationships
  • sexual assault
  • sexuality
  • spiritual issues
  • stress
  • trauma

Who are the staff?

We have registered clinical counsellors as well as graduate interns available to serve you. Come and meet our staff.

What are the hours?

Counsellors are available for appointments Monday - Friday 9 a.m.-12 p.m. and 1-4 p.m. The Wellness Centre is closed on weekends and holidays.

What types of counselling are offered?

At Trinity Western, you can benefit from individual, group, marital and premarital counselling.

If you would like to schedule an appointment with a counselor, please fill out the online intake form.