• A number of issues may be keeping your awards from showing up on your student statement. Firstly, you should ensure that you are in enough semester hours to maintain financial aid eligibility. Undergraduates must be registered in 12 semester hours/semester to maintain eligibility; for graduate students, please see your award offer, as eligibility requirements vary.
  • Students must also accept their award offer for it to show up on their student statement. If it is before the Add/Drop deadline, you can accept your award offer here. If it is after the fall Add/Drop deadline, please submit a HelpDesk request to the Financial Aid Office.
  • If you are receiving Torch, ensure that you have completed the steps and check the FAQ here.
  • In almost all cases, financial aid is split between the fall and spring semesters. For example, if you are receiving a $2,000 endowment award, you will receive $1,000 in the fall and $1,000 in the spring.
  • Academic scholarships also prorate in proportion with your course load. For example, if you are receiving the Dean’s Scholarship and are in a 100% course load for a semester (15 semester hours), you will receive $1,000; if you are in an 80% course load (12 semester hours), you will receive $800.


If you need to update any information in your financial application, please contact the Financial Aid Office via HelpDesk.


  • While students need to be registered in full-time studies to receive institutional financial aid, exceptions for special circumstances can sometimes be made. It is recommended you contact Financial Aid to discuss whether an exception to policy would be available to you.
  • One common exception is the senior appeal. The senior appeal allows students to receive prorated financial aid for one semester during their final year of studies if they are registered in 4-11 semester hours. Please contact the Financial Aid Office via HelpDesk if this applies to you.
  • Students must be registered in 9 semester hours or more to receive a full-time Canadian loan. If registered in 3-8 semester hours, students must apply for a part-time loan. If you are eligible for a full-time loan one semester and a part-time loan the other, you must apply for the applicable loan each semester.
  • U.S. Direct Loan recipients must be registered in half-time studies (6 semester hours) or more to receive financial aid. If students are registered in less than 6 semester hours, they are only eligible to receive loan funding from private lenders.
  • Unfortunately, there is no institutional financial aid available for TWU summer sessions. However, there may be an early bird discount available for those that pay for their classes early.
  • Students may also be eligible for loans. If you would like to take out a loan for the summer semester please contact the Financial Aid Office via HelpDesk for further information.
  • For more information on Summer Sessions, click here.

If you have any questions about deferring your first payment until your loan arrives, please contact the Office of the Registrar via HelpDesk.

  • The earliest we receive the request to confirm your enrollment is a few weeks before classes begin each semester, and this can vary by province or territory.
    • Please note: your loan application (or interest-free application) may still tell you that the next step for your loan is for the school to confirm your enrolment even before this time, and before we have access to submit a confirmation for you.
  • Please ensure all your documents, such as your MSFAA(s) have been completed and are not outstanding, and that you have actually submitted your loan application.

As TWU is considered a foreign institution by Federal Student Aid, the application process for Direct Loans differs slightly from the process at stateside schools. Therefore, there are a couple extra steps that you may not have completed yet. You can review the Direct Loan application process here.