Frequently Asked Questions

These are done on a case-by-case basis depending on the activity and staff resources. Please email omada@twu.ca to discuss further. We are always learning new ways to include people with different physical, cognitive and emotional capacities.

No. However, there are basic physical requirements for outdoor activities. Our programming is designed around inclusion and entry-level skills for participation. Please refer to the physical requirements for specific activities below.

Activity-Appropriate clothing will be outlined in your booking confirmation.  A few helpful guidelines to consider in general

• Arrive prepared to be outside for the entire duration of the program

• Check the weather forecast

• Wear close-toed shoes or runners (no flip-flops, sandals or crocs)

• Clothing that will allow you to be active and mobile

• Clothing you do not mind getting sweaty or dirty.

No. All gear and equipment required to participate in your scheduled activity is provided by Omada.

Yes. Waivers are what is called informed consent. Yes, it is a long, wordy document, but read it!  It is written for you, to help you understand the risks of the activity and clearly outline our duty to you, and where the areas of responsibility overlap, begin, and end for you and Omada. It is also a requirement by our insurance provider.

Yes. It is paid parking on campus. Learn More

Cancelling 7 days before your program, no fee. Cancelling within 6 days of your scheduled program will result in an administration and staff fee of 30% of your program costs. 

BYOF (bring your own food) - Omada does not provide food or meals to participants.  If your program is scheduled to run through mealtime, coordinate a break time for this. TWU Campus has catering options. In addition, there is a cafeteria and coffee shops on campus, please note these have set hours that are seasonal dependent.  

We will not force anyone to participate in anything. We encourage participation at every level, in whatever form seems best to the individual.  Our “Challenge by Choice” policy is explained at the beginning of every program. This means that everyone has the responsibility to choose their own level of difficulty and engagement, whether that is socially, physically, emotionally, psychologically, or relationally.  We recognize that there are varying personal definitions of comfort, challenge, and risk. It is up to you as an individual to choose your level of challenge during your time with us. We are here to support and encourage your choices while mitigating and managing the actual risks.

To be as clear and consistent as possible, we avoid using the term ‘safe’ since its meaning changes from person to person and place to place.  There is an element of risk in everything we do; in fact statistically speaking, your drive to the program is the most dangerous aspect of coming to an Omada program.  We are continually evaluating the risks inherent to our activities and working to mitigate them wherever possible. Re-writing policy to increase simplicity and predictability, staying up to date on industry standards and practices, and hosting annual 3rd party inspections by certified inspectors are just some of the ways that we work out our high-priority values of responsibility, accountability, and quality.

Yes, we need a minimum of 6 participants to run a program up to a maximum of 50. 
Groups larger than 50 are possible, please email omada@twu.ca if you are interested in booking a larger group event.
 

Our programs are designed for 12-year-olds and up. Reasons include equipment sizing, attention required, general group management, and physical ability

Physical Requirements – Challenge course (see below)
 

Change happens! If you are aware of a significant change in numbers prior to your arrival, please let us know and we can adjust our staffing or programming accordingly.  Omada programs are staffed and billed based on the number of expected participants agreed on during the booking process. 

As hard as you want it to be. See our Challenge by Choice policy below.

Our programs run rain or shine.  Please arrive prepared to be outside for the duration of your program. In the event of extreme weather warnings we will look to adapt or reschedule your program.

We do not expect you to! Our job is to facilitate a meaningful experience while engaging with you and the members of your group in a loving, welcoming, and encouraging manner. We look forward to meeting you and learning from you! 

Yes, and please refer to our Phone Free Zone Policy to know when and how.